Shipping, return and refund policy:-
Please read these shipping, return and refund policy carefully before accessing or using our website. Our highest priority is to provide quality products and excellent personal service to our valued customers. We try to be easily accessible, addressing all requests and concerns as efficiently as we can. We are looking to build life-long relationships with our customers, and hope that you will be one of them. Please let us know if there is anything we can do to improve our service.
ORDERS, RETURNS AND EXCHANGES
Personalized orders and custom-made-to-order items are non-refundable once your order is placed and confirmed. In case you receive an incorrect product or a damaged product please email us at firstname.lastname@example.org with an image of the damaged item along with your order number.
Are, My Personalized item eligible for returns?
Upon final approval of your personalized order, we cannot accept returns due to any errors (such as misspelled words or incorrect information etc.). By approving your final proofs, you accept responsibility for the information and layout as shown. If errors are discovered after proof approval and you wish to reprint, we are required to charge you for services rendered.
Exchange (if applicable):-
To be eligible for an exchange (of non-customized stationery), your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your exchange, we require a receipt or proof of purchase.
All refunds will be transferred into store credits. The validity of the store credit will be written on your email voucher. The validity of the store credit will be 60 days from the date of issue.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your exchange will be processed. It would take about 10 days for us to refund the amount; this will be through online bank transfer, into the same account.
Exchange in case of damaged/ wrong products:-
It is very unlikely, but if in case you received a damaged/ wrong product, do not worry. Just write an email (with order details) to email@example.com requesting for an exchange with images of the product clearly showing the product condition.
To be eligible for a return, your item must be unused and in the same condition (packaging, tags, etc. - all intact) that you received it. It must also be in the original packaging.
Our policy lasts 48 hours. If 48 hours have gone by since you have received your product, unfortunately we can’t offer you an exchange.
We will arrange for a reverse pickup and have the product replaced upon inspection
Refund in case of product return:-
Well, that's an odd situation, but we want you to be happy at the end. In case you don't like our product and feel like returning it,
write an email (with order details) to firstname.lastname@example.org requesting for a refund.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
We will also notify you of the approval or rejection of your refund. If the refund request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-7 working days.
Our policy lasts 48 hours. If 48 hours have gone by since you have received your product, unfortunately we can’t offer you a refund.
Unfortunately, products like face masks and wearable items are not eligible for return and exchange due to hygiene reasons.
How to return the product:-
You should mail your product to the specified address given in the email you receive for your refund request
Your item must be unused and in the same condition (packaging, tags, etc. - all intact) that you received it. The package must be securely packaged to avoid any damage or loss during transit and should reach the warehouse in its original form.
You will have to bear the shipping costs for returning your item. Shipping costs are non-refundable.
Sale items (if applicable):-
Only regular priced items may be refunded; unfortunately sale items cannot be refunded.
In case you change your mind and want to cancel the product, write an email (with order details) to email@example.com requesting for a cancellation.
Please note that cancellation is only possible if the product hasn't been shipped from us. Our cancellation policy lasts 24 hours from the time of product purchase for custom made products.
There have been few unfortunate instances wherein few customers have resorted to fraudulent practices. Such fraudulent practices include claiming missing products, damaged products, etc. in the package. We are a quality focused company and there are multiple levels of checks and audits before we ship orders to the customers. All the orders are carefully weighed and packed.
Customers claiming missing items or damaged products would have to produce an unedited unboxing video (with EXIF data). The video should clearly show that the package is unopened from all sides and include opening of the package. The customer would be required to share the full video with us for any claim.